TERMS & CONDITIONS

This website acts only as an agent and holds no responsibility for operators or the tours advertised within. Although we endeavor to provide accurate information we are not liable for inaccurate information concerning services. It is recommended all bookings are confirmed 48 hours in advance of the tour departure

All bookings and prices are subject to confirmation

Please read the conditions of individual tours, packages and accommodation, located in the ‘Read Policies’ section at the bottom of each tour information page. Cancellation policies, terms and conditions will differ between tours, packages and accommodations. We are not liable for changes to tours, pricing, locations or itineraries; all of which are subject to change without notice

Neither this site, nor any associated company or agent advertised through this site is responsible for costs or losses resulting from alterations, cancellations, loss of baggage, property damage, delay or personal injury

Links provided to other internet sites are provided for the user’s convenience and do not constitute endorsement of the information at those sites. We accept no responsibility for material contained in any site that is linked to this internet site


CANCELLATION & REFUND POLICY

A minimum of 48 hours’ notice is required to re-schedule or alter a reservation

Cancellation fees are as follows:

  • 20% cancellation fee 30 days or more prior to departure
  • 50% cancellation fee if within 30 days prior to departure
  • 100% cancellation fee within 14 days prior to departure

There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances – including events beyond your control, medical problems, airline delays, weather etc.

A minimum of 48 hours’ notice is required to make amendments to prepaid tour components; including equipment hire, guided tours or course fees. No reimbursement will be offered if persons choose not to complete the tour as booked in its entirety, once the tour has commenced

All persons are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities

Please refer to Trade Practices Act 1974


TRAVEL & DIVE INSURANCE

All persons are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities

In a medical emergency, any evacuation, relocation, medical or other expenses are the financial responsibility of that person

Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies


MEDICAL DECLARATIONS

Most boat tours require everyone complete a medical declaration form before participating in water activities, so that the best advice can be given for your safety. For children, this form must be filled in and signed buy a parent or guardian. All questions must be answered honestly, as it is a legal document. Certain medical conditions and/or medications may prevent participation in scuba diving activities. If you are unsure of a medical or health condition or a medication, please contact us


FLYING & SCUBA DIVING

You should not travel to a high altitude (fly or drive above 8000 feet) within 18 hours of completing a single scuba dive or 24 hours after multiple dives OR after any ‘deep’ dive. (A deep dive is considered any dive over 18 meters/60 feet)

We recommended leaving a minimum of 24 hours after your last scuba dive before flying. You can fly and then dive the same day – but not dive and then fly. Please consider this when arranging ongoing travel plans which include flying or driving to altitude

Skydive & hot air ballooning customers must allow a minimum of 24 hours after scuba diving before participating in skydiving or ballooning activities

Note: Tours advertised on this website which include scuba diving activities and scenic helicopter tours over reef as a ‘package tour’ use low flying air crafts in which flying after scuba diving is permitted. If unsure please check with the operator prior to your flight


ALL SCUBA DIVING

Age, medical and health restrictions apply for all scuba diving activities in Australia – and are stricter than in many other countries. This information applies to certified divers, beginner/resort divers and anyone participating in scuba dive training. We advise all scuba divers not to assume that because it is considered safe for you to scuba dive in another country that it will be fine in Australia – please do your homework and avoid any potential disappointment.

Many medical conditions, health issues and/or medications (both past and present) may prevent you from participating in scuba activities unless a dive medical certificate to Australian Standards AS4005.1 can be provided to the dive supervisor onboard. These include, but are not limited to; asthma, wheezing or use of an inhaler (for medication or sport), brain spinal cord or nervous disorder, chronic bronchitis or persistent chest complaint, most chest surgery, chest illness or condition (past or present), chronic sinuses, collapsed lung, diabetes, epilepsy, seizures, heart disease of any kind, some diseases, recurrent ear problems when flying, tuberculosis or other lung conditions, high or low blood pressure or anything that may cause fits, faints or blackouts

Some prescription and non prescription medications may also prevent you from diving (including some malaria prevention tablets) or require you to bring a medical certificate to Australian Standards AS4005.1 with you on your trip

*If you are thinking about trying a scuba dive, please read the Information pages on the website, or ‘Contact Us’ to ensure that you are fit to dive according to Australia’s regulations


SCUBA DIVER VERIFICATION

Qualified (certified) divers are required to provide proof of their certification level. Your scuba qualification must be ‘Open Water Level’ or higher, for you to go diving as a Certified Diver. This will be checked by the Dive Supervisor at the start of your trip. If unable to verify your certification level, all operators reserve the right to refuse a person scuba diving as a certified diver.

We are able help verify your diver rating in the case of lost/missing licenses but must be contacted in advance of your travel date. For most major dive agencies, we can often assist you to find proof of your qualification via the training agency if we are given enough time in advance of your trip. See ‘Contact Us’